Facility Services
Office temperature out-of-whack?
Need a key cut?
Loss of power?
Renovation project on the horizon? Facility Services’ Customer Service Centre is your first point of contact for all routine and emergency service requests. Hours of Service: 8:30 a.m. to 4:30 p.m., Monday through Friday.
- Online Work Request
- Phone: (905) 525 9140 Extension 24740
- Campus Mail: CSB 102
- Fax: (905) 572 6990
For residence building inquiries, please contact the appropriate Housing and Conference Services Centre. For McMaster University Student Centre inquiries, please contact MUSC Administration at ext. 22722. For Health Sciences Centre inquiries, please contact HHSC Engineering Services at ext. 75501.
Directions
The administrative offices of Facility Services are located in the Campus Services Building. From Main Street West, enter the campus via the Cootes Drive entrance, turning left onto Westaway Road and making the second left after crossing over the bridge. View Building 31 on the campus map for more details.
IMPORTANT TOPICS:
- Announcement of New AVP, Facility Services
-
Updated Key Control Policy
The University's Key Control Policy has recently been updated, effective June 8, 2011 (previous revision April 2006).In conjunction with the Policy, the Key Request Form and the Departmental Key Clerk Authorization Form have also been revised. Departments should note changes under Appendix 4 ‘Rekeying Costs’. Keying charges have been increased to reflect current labour and material costs to perform this work.
- Application for Electricity Retailer Licence
-
Classroom Hotline
Instructors should call the Classroom Hotline at Ext. 23073 for classroom issues such as replenishment of chalk or erasers, damaged seats/tablets, no lighting, etc. The Classroom Hotline is answered Monday to Friday, from 8:30 a.m. to 4:30 p.m. Calls outside of these hours will be responded by a Customer Service Clerk on the next business day. Immediate classroom emergencies that occur after hours — such as no heat, locked classroom, broken water pipes — should be reported to Security Services at ext. 24281.Scheduling issues or disconnects between class size and classroom capacity should continue to be referred to the Registrar’s Office, Scheduling at ext. 24453 or bookings@mcmaster.ca.
- AiM Facilities Management System
Facility Services is pleased to announce the implementation of a new Facilities Management System effective Monday, October 4, 2010. Commencing on Monday, October 4 at 8:30 a.m., customers placing work orders online will be required to log in with a valid MAC ID and to run Internet Explorer 8.0 with cookies and pop-ups enabled. For a preview and instructions, click here. - From the Skies to your Water Bottle
A new rainwater harvesting system at McMaster University is dramatically reducing reliance on municipal systems as well as providing a valuable teaching tool for students. Read more... - Student Employment Opportunities
Looking for an exciting and rewarding employment opportunity at McMaster? Working for the Department of Facility Services provides a unique, behind-the-scenes peek at the beehive of activity in maintaining over 50 campus buildings and close to 300 acres of land. Read More...